This unit of competency supports the application of organisational, sound communication and basic problem-solving skills, the ability to demonstrate initiative and enterprise, and the use of technology. The skills and knowledge acquired upon completion of this unit would apply to employees in supporting positions in surveying, cartography, geographic information systems, town planning and mapping.

While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant federal, and state or territory legislation, regulations and codes of practice impact upon this unit (see unit performance criteria and range statement).

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ELEMENT

PERFORMANCE CRITERIA

1Identify opportunities for process change.

1.1 Processes are monitored to ensure they are cost-effective, customer focused, error free and achieve the planned result.

1.2 Problems are identified and communicated to relevant personnel to improve service and prevent recurrence according to organisational guidelines.

1.3 Using organisational guidelines, error analysis of the process is conducted to identify where practices could be improved.

1.4 Skills and knowledge are updated to accommodate process improvements.

2Participate in assessing the viability of new ideas and implementing new or improved processes.

2.1 Ideas are discussed and evaluated with team to determine viability and compliance with relevant legislation.

2.2 Ideas are assessed against existing practice, precedent and any legislative or organisational restrictions.

2.3 Contribution of the ideas to spatial service quality improvement or cost efficiency is identified.

3Support process change in the organisation.

3.1 Ideas are presented to relevant personnel according to organisational guidelines.

3.2 Approved processes are implemented according to organisational guidelines.

3.3 OHS issues are considered at all times.

3.4 Support of the process change is reinforced through effective communication and change in operational practices.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

communication skills to:

discuss vocational issues effectively with colleagues and customers

impart knowledge and ideas through oral, written and visual means

provide services for customers

computer skills (technical user level) to complete business documentation

literacy skills to:

assess and use workplace information

interpret and understand legal, financial and procedural requirements

process workplace documentation

read, record data and write technical reports

research and access routine sources of spatial data

numeracy skills to:

analyse errors

perform mental calculations

record and interpret statistics with accuracy and precision

undertake computations

organisational skills to:

prepare and administer documentation

prioritise activities to meet contractual requirements

self-management skills

spatial skills to:

conduct theoretical analysis

exercise precision and accuracy in spatial operations

perform spatial data archival and retrieval

perform spatial data management and manipulation

perform file management

solve basic problems relating to height, depth, breadth, dimension, direction and position in actual operational activity and virtual representation

understand implications of height, depth, breadth, dimension and position to actual operational activity and virtual representation

team leadership

work effectively as part of a team.

Required knowledge and understanding:

customer relations guidelines

legislation as it applies to the spatial industry sector

organisational policies and guidelines

quality assurance principles

performance evaluation

risk assessment principles (at implementation level)

safe work practices

spatial information principles and their application (at implementation level)

spatial information services (SIS) project contingencies (at implementation level)

spatial technologies (basic)

spatial referencing systems (basic).

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example unit CPPSIS4003A Facilitate effective spatial client relationships.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide theoretical and practical evidence at the operational level of:

applying cost consideration

applying qualitative and quantitative measurements

applying risk management techniques

assessing and acting upon contingencies

communication and interpersonal skills

identifying and assessing opportunities for process change.

Specific resources for assessment

Resource implications for assessment include access to:

assessment instruments, including personal planner and assessment record book

assignment instructions, work plans and schedules, policy documents and duty statements

registered training provider of assessment services

relevant guidelines, regulations and codes of practice

suitable venue and equipment.

Access must be provided to appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with disabilities.

Context of assessment

Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.

Method of assessment

Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).

Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.

Guidance information for assessment

Assessment requires that the clients' objectives and industry expectations are met. If the clients' objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.

Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.

Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Processes may include:

application of project specifications or plan

application of company policy and processes

cost-effective work practices

clustering workloads

cultural approaches

enhancement of company policy

enhancements to project plan

discussions with clients

discussions with supervisors

discussions with team

issues register recordings

quality assurance procedures

review of products, services and company policy

value adding.

Problems may include:

administration

environmental, land and geographic information errors

asset management

contractual issues

dataset errors

digital imagery quality

equipment failure

integration issues, such as the difficulty in integrating environmental, land and geographic related datasets

managing day-to-day workload

location-based contingencies

poor communication

telecommunications

software issues

workload.

Relevant personnel may include:

colleagues

registered surveyors

site personnel

staff or employee representatives

supervisors or line managers

suppliers

users.

Organisational guidelines may include:

code of ethics

company policy

legislation relevant to the work or service function

manuals

OHS policy and procedures

personnel practices and guidelines outlining work roles and responsibilities.

Error analysis may include:

accuracy

communication

computations

contingency management

cost

customer service

dataset

safety

software application

technological practice

teamwork.

Ideas may include:

considerations based on:

ability to add value

cost-effectiveness

implementation techniques

increased customer satisfaction

management support

practicality.

Legislation refers to relevant state, territory and federal Acts, including:

anti-discrimination

consumer protection

environmental

equal employment opportunity (EEO)

freedom of information

industry codes of conduct

OHS

public health

relevant Australian standards

trade practices.

Spatial service quality improvement may include:

asset management standards

enhancement or expansion of:

cartographic services

datasets

digital imagery

environmental, land and geographical information

location-based services

mapping facilities

site analysis

surveying standards

town planning.

OHS may include:

Australian standards

development of site safety plan

identification of potential hazards

inspection of work sites

training staff in OHS requirements

use of equipment and signage.

Unit sector

Spatial information services

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.